Refund policy
RETURN AND REFUND POLICY
Made-to-order products
Every Errant Wares product is made specifically for you after your order is placed. Because these items are produced on demand, we do not offer voluntary returns or exchanges for change of mind, ordering the wrong size or color, or other buyer-remorse reasons.
Please review the product description, sizing information, selected options, and shipping address carefully before completing your purchase.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us at archaixshopify@gmail.com within 30 days of delivery.
Include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging and shipping label when relevant
After reviewing the information, we may provide a replacement or refund when appropriate. You do not need to return an affected item unless we specifically instruct you to do so.
Do not send products to the address printed on the shipping package. Our products may be fulfilled by different production partners, and unauthorized returns may not be accepted or recoverable.
Incorrect size, color, or product selection
We cannot provide a return, exchange, or refund when the customer ordered the wrong size, color, design, quantity, or product.
Product colors and placement can vary slightly because of differences in screens, materials, garment sizing, and the made-to-order printing process. Minor variations that fall within normal production tolerances are not considered defects.
Cancellations and address changes
Orders enter production shortly after they are submitted. Cancellation requests and address changes can be considered only before production begins and cannot be guaranteed.
Contact archaixshopify@gmail.com immediately if you notice an error. Once an order has entered production, it cannot ordinarily be canceled or changed.
Returned, refused, and undeliverable packages
Customers are responsible for providing a complete and accurate delivery address. Orders returned because of an incorrect address, an unclaimed package, refusal of delivery, or another customer-related delivery issue are not automatically eligible for a refund.
If a package is returned or deemed undeliverable, contact us so we can review the available options. Additional production or shipping charges may apply to replacement orders.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider, and it may take several business days for the credit to appear after the refund is issued.
Original shipping charges are not refundable unless the refund results from our error, a damaged or defective product, or applicable law.
European Union, European Economic Area, United Kingdom, and other statutory rights
Nothing in this policy limits any non-waivable consumer rights that apply under the laws of your country or region. Where applicable law provides cancellation, withdrawal, conformity, repair, replacement, or refund rights, those rights will be honored.
Contact
For questions about an order, replacement, or refund, contact: