Shipping policy
SHIPPING POLICY
Made-to-order production
Errant Wares products are made to order through trusted production partners. Most orders require 2–7 business days for production before shipment. Please allow up to 10 business days during busy periods, holidays, product launches, or periods of unusually high demand.
Production time is separate from shipping transit time.
Worldwide shipping
We ship worldwide to destinations supported by our fulfillment partners and available shipping carriers. Available shipping methods and charges are displayed during checkout based on the products in your order and the delivery address.
Delivery estimates are estimates rather than guarantees. Customs processing, carrier disruptions, severe weather, holidays, remote destinations, and other circumstances outside our control can affect delivery times.
Tracking
Tracking information is provided when available after an order ships. Tracking can take several business days to update after a shipping label is created.
Some international shipping methods offer limited tracking after a package leaves its country of origin.
Split shipments
Products in the same order may be produced by different fulfillment partners or at different facilities. As a result, an order may arrive in multiple packages and on different dates. Separate tracking information may be provided for each shipment.
Customs, duties, and taxes
International orders may be subject to import taxes, customs duties, brokerage charges, or other fees imposed by the destination country. Unless collected during checkout or otherwise required by law, these charges are the customer’s responsibility and are not included in the product or shipping price.
Errant Wares cannot control or predict customs fees or customs-processing times.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately through the Contact page if an address correction is needed.
Address changes cannot be guaranteed after an order has entered production. Additional production or shipping charges may apply if an order must be replaced because the customer supplied an incorrect or incomplete address.
Delayed, lost, or returned packages
Carrier delays do not automatically qualify an order for a refund. If tracking has not updated for an extended period or a package appears lost, contact us through the Contact page so we can investigate with the fulfillment partner or shipping carrier.
Orders returned because of an incorrect address, refusal of delivery, failure to claim the package, or another customer-related delivery issue are not automatically eligible for a refund. Additional charges may apply for replacement or reshipment.
Damaged or incorrect orders
If an order arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include the order number and clear photographs of the item, packaging, and shipping label when relevant.
Please refer to our Return and Refund Policy for complete eligibility requirements.